The Talent Acquisition Team at J.P. Morgan Chase are focused on delivering the best in-class recruitment experience for both candidate and our client base across UK locations. With continued investment in technology comes a greater need to source and recruit top talent into the firm, both internally and externally. The primary responsibilities include attracting talent into the business, providing strategic recruitment solutions and proactive pipelining for future needs.

Customer Service Recruitment Team Lead

• You will lead and develop an evolving team of talented recruiters, sourcers and coordinators, managing JPMorgan Chase’s high volume Customer Services recruitment demand across the UK
• You will work in partnership with business leads to create and implement talent acquisition strategies
• Provide guidance to hiring managers on talent acquisition processes, controls and policies
• Deliver proactive solutions to marketing and campaign led hiring
• Partner with senior management, workforce planning, and finance to anticipate upcoming needs and strategize pipelines
• Proactively share innovative solutions to add value, anticipate needs, and streamline the process for the client
• Demonstrate expert level of understanding of talent acquisition needs by participating in client meetings, being aware of changes within the business, acting as a subject matter expert for areas of recruiting responsibility as well as managing hiring manager/candidate expectations
• Provide meaningful market data in support of client needs
• Utilize the complete functionality of the applicant tracking system and maintain data integrity and controls

Required Skills

• Experience in Talent Acquisition volume hiring preferably within Contact Centre environments
• Interpersonally effective and comfortable interacting with employees at all levels
• Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
• Experience planning and managing networking event or projects
• Superior multitasking, project management and presentation skills coupled with business acumen
• Able to tell a story with data and metrics
• Innovative, creative and results oriented
• Strong time management skills, and the ability to consistently prioritize and re-prioritize
• Experience handling sensitive/confidential information
• Expert name generation, networking and relationship building skills
• Demonstrated ability to interact with senior level candidates and managers